This keeps on coming.. this time is the email conversation of Manoj with his another customer ..

Xtees - Refund not processing - worst customer care ever

Hello,

The company as mentioned below is not processing refund, and is looting the customers, mentioned below is the email for your reference:

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---------- Forwarded message ----------
From: kumar Gaurav <kumargaurav01@gmail.com>
Date: Fri, Jun 10, 2011 at 7:05 AM
Subject: Re: Tshirts.in Order # 91541
- Hide quoted text -
To: m@tee.is


Thank you Sir,

Can I ask for refund and cancellation of order?



On Fri, Jun 10, 2011 at 6:48 AM, Manoj, Xtees <m@tee.is> wrote:
Hee ... Hee


Sent from Manoj's BB -- http://www.xtees.com

From: kumar Gaurav <kumargaurav01@gmail.com>
Date: Fri, 10 Jun 2011 06:46:19 +0100
To: <shop@tshirts.in>
Subject: Re: Tshirts.in Order # 91541

Thank you very much for your email.

IF YOU ARE THIS MUCH AFRAID OF CUSTOMER COMMENTS / FEEDBACK, WHY DONT YOU QUIT FROM INDUSTRY AND SLEEP AT HOME YOU WILL FEEL BETTER....

YOUR WEBSITE ON TOP HAS STATED:

• EXPRESS DELIVERY for orders paid thro Credit Cards, Debit Cards & Net Banking • Cash on Delivery (COD) available anywhere in India

THIS STATEMENT IS CONTRADICTORY TO WHAT YOU HAVE WRITTEN BELOW. I WILL MAKE SURE THAT NEITHER I NOR ANY FRIEND OR KNOWN WILL BE SHOPPING WITH YOU.

I WILL ALSO MAKE SURE THAT I WILL GET YOUR COMMENTS PUBLISHED, SO THAT EVERYONE CAN READ AND UNDERSTAND WITH WHOM THEY ARE ABOUT TO DEAL WITH.



On Fri, Jun 10, 2011 at 5:48 AM, Manoj, Xtees <m@tee.is> wrote:
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Just because u can write - don't think u can write anything.

All our t-shirts are custom made and T-Shirts ship in 8 working days from the date of order. This is mentioned on each and every product page. How can u write this mail in just 4 working days after ur purchase.

Shipping charges are calculated on our site on per product basis depending on the weight & what the courier charges us. We have made it hidden anywhere. If u are not interested u should not have placed ur order at first instance.

Your order will be shipped in 8 working days from ur date of purchase. We never expect u to shop with us again.

Manoj
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On Thu, Jun 9, 2011 at 7:21 PM, kumar Gaurav <kumargaurav01@gmail.com> wrote:
Hello,

The order was placed on June 6 and till date has not been dispatched???

Is this the kind of service customer should expect?

Also delivery at a single address however shipping charges has been debited thrice? This company is giving lot of excuses to customer not to shop with you again.

Thanks
Kumar Gaurav

Source: http://www.consumercomplaints.in/complaints/httptshirtsin-tripura-c596142.html